Policies & Disclosures

Transparency, Accountability & Your Financial Security

Customer Protection Policy

We are fully committed to treating every customer with fairness, dignity, and respect.

Our Customer Protection Policy ensures:
• Fair and equitable treatment at all touchpoints
• Clear, accurate, and transparent communication
• Protection against discriminatory practices
• Secure handling of customer information
• Responsible product marketing and disclosure

We strive to ensure that all products and services are clearly explained so you can make informed financial decisions with confidence.

Privacy & Data Protection Policy

Your privacy is extremely important to us. We recognize that safeguarding your personal and financial information is a critical responsibility.

All customers' data is:
• Collected lawfully and for legitimate purposes only
• Stored securely using appropriate technological safeguards
• Protected against unauthorized access or disclosure
• Processed in compliance with the Nigeria Data Protection Regulation (NDPR)
• Managed in line with Central Bank of Nigeria (CBN) regulatory standards

We do not share your personal information with third parties without proper authorization, except where required by law.

Anti-Money Laundering (AML) & Counter Financing of Terrorism (CFT) Policy

We operate a zero-tolerance policy toward financial crimes.

In line with national and international AML/CFT regulations, we:
• Conduct strict Know Your Customer (KYC) verification
• Monitor transactions to detect suspicious activities
• Report required transactions to relevant regulatory authorities
• Train our staff regularly on compliance obligations

These measures help us maintain a safe, secure, and credible banking environment for all customers.

Fees & Charges Disclosure

Transparency is a core part of our service delivery.

All applicable charges are clearly communicated and aligned with Central Bank of Nigeria (CBN) guidelines. These may include:
• ATM transaction fees
• Transfer charges (local and interbank)
• Account maintenance fees
• Card issuance and replacement fees
• Other service-related charges

Customers are informed of applicable fees before transactions are completed. We do not apply hidden charges.

Complaint Resolution Policy

Your feedback matters to us. We are committed to resolving complaints fairly, promptly, and professionally.

Customers may lodge complaints through:
• Telephone
• Email
• In-branch visits
• Official customer service channels

All complaints are acknowledged and resolved within regulatory timelines set by the Central Bank of Nigeria.

Where a resolution requires further review, customers are kept informed throughout the process until the issue is fully addressed.

We remain committed to upholding the highest standards of integrity, compliance, and customer care—because your trust is our greatest asset.

Testimonials

What Our Clients Say

Banking with Multivest MFB Limited made growing my business so much fast. Their loans are quick to access, and flexible to repay.

Wale Adebayo

CEO, Adebayor Enterprises

Growing my business has been so stress-free with the loans I secure from Multivest Microfinance Bank - thank you!

Adamu Bello

Director at Dynamic Autos

With the financial support from Multivest MFB, I get loans loans to improve my food business. They're truly supportive.

Catherine Uche

Director at Chatheylicious Foods

OUR PARTNERS

Meet Our Partners

We are legally recognised by the Federal Government of Nigeria, regulated by the CBN, insured by NDIC and collaborate with Bankers Committee.

At Multivest Microfinance Bank, we are committed to empowering individuals, entrepreneurs, and businesses with accessible, innovative, and customer-focused financial solutions.