Frequently Asked Questions
Frequently Asked Questions (FAQs)
Banking Made Easy — Your Questions Answered
1. How do I open an account?
Opening an account with us is simple and convenient.
To get started, please visit any of our branches with the following:
• One recent passport photograph
• A valid means of identification (National ID Card, Driver’s License, International Passport, or Voter’s Card)
• Proof of address (Utility bill, tenancy agreement, or any acceptable document showing your current residence)
Our customer service team will:
• Guide you through the onboarding process
• Assist you in completing all required forms
• Ensure your account is activated promptly
We are committed to making your banking experience smooth from day one.
To get started, please visit any of our branches with the following:
• One recent passport photograph
• A valid means of identification (National ID Card, Driver’s License, International Passport, or Voter’s Card)
• Proof of address (Utility bill, tenancy agreement, or any acceptable document showing your current residence)
Our customer service team will:
• Guide you through the onboarding process
• Assist you in completing all required forms
• Ensure your account is activated promptly
We are committed to making your banking experience smooth from day one.
2. What Types of Accounts Can I Open?
We offer a variety of account options designed to meet different financial needs.
Personal & Business Accounts
• Savings Account Ideal for individuals who want to grow their money while maintaining easy access.
• Demand Deposit Account Suitable for businesses and individuals who require frequent transactions.
• Term Deposit Account Designed for customers who wish to invest funds for a fixed period and earn competitive returns.
Specialized Accounts
• Pilgrimage Savings Account Structured savings plan to prepare financially for religious pilgrimages.
• Festival Savings Account A disciplined savings option to support festive and seasonal expenses.
• Micro Loan Account Tailored for small-scale entrepreneurs and traders seeking accessible financing.
• Apprenticeship Account Designed to support skill acquisition, vocational training, and business growth.
Our team will gladly assist you in selecting the account that best suits your goals.
Personal & Business Accounts
• Savings Account Ideal for individuals who want to grow their money while maintaining easy access.
• Demand Deposit Account Suitable for businesses and individuals who require frequent transactions.
• Term Deposit Account Designed for customers who wish to invest funds for a fixed period and earn competitive returns.
Specialized Accounts
• Pilgrimage Savings Account Structured savings plan to prepare financially for religious pilgrimages.
• Festival Savings Account A disciplined savings option to support festive and seasonal expenses.
• Micro Loan Account Tailored for small-scale entrepreneurs and traders seeking accessible financing.
• Apprenticeship Account Designed to support skill acquisition, vocational training, and business growth.
Our team will gladly assist you in selecting the account that best suits your goals.
3. Do You Offer ATM and Online Banking Services?
Yes. We provide secure and convenient banking solutions to ensure you can access your funds anytime and anywhere.
Our services include:
• ATM card issuance for withdrawals and balance inquiries
• POS transactions for seamless payments
• Instant online transfers
• Mobile and digital banking access
Your security, convenience, and transaction reliability remain our top priority.
Our services include:
• ATM card issuance for withdrawals and balance inquiries
• POS transactions for seamless payments
• Instant online transfers
• Mobile and digital banking access
Your security, convenience, and transaction reliability remain our top priority.
4. Do You Give Loans?
Yes. We offer flexible loan solutions tailored to support individuals, entrepreneurs, and businesses.
Our loan products include:
• Micro Loans—Quick and accessible financing for small businesses and traders.
• Asset Acquisition Loans—For purchasing equipment, tools, and other business assets.
• Agricultural Loans—Supporting farmers and agribusiness ventures.
• Education Loans—Helping families meet educational expenses.
• LPO Financing—Working capital support for contractors and suppliers.
All loan approvals are subject to completion of Know Your Customer (KYC) requirements and eligibility assessment. Our loan officers will guide you through the application process and repayment terms.
Our loan products include:
• Micro Loans—Quick and accessible financing for small businesses and traders.
• Asset Acquisition Loans—For purchasing equipment, tools, and other business assets.
• Agricultural Loans—Supporting farmers and agribusiness ventures.
• Education Loans—Helping families meet educational expenses.
• LPO Financing—Working capital support for contractors and suppliers.
All loan approvals are subject to completion of Know Your Customer (KYC) requirements and eligibility assessment. Our loan officers will guide you through the application process and repayment terms.
5. What Are Your Business Hours?
We are open during the following hours:
• Monday – Friday: 8:00 a.m. – 4:00 p.m.
• Saturday: 9:00 a.m. – 1:00 p.m. (Selected services only)
For your convenience, our digital banking services remain accessible beyond physical branch hours.
• Monday – Friday: 8:00 a.m. – 4:00 p.m.
• Saturday: 9:00 a.m. – 1:00 p.m. (Selected services only)
For your convenience, our digital banking services remain accessible beyond physical branch hours.
Testimonials
What Our Clients Say
Banking with Multivest MFB Limited made growing my business so much fast. Their loans are quick to access, and flexible to repay.
Wale Adebayo
CEO, Adebayor Enterprises
Growing my business has been so stress-free with the loans I secure from Multivest Microfinance Bank - thank you!
Adamu Bello
Director at Dynamic Autos
With the financial support from Multivest MFB, I get loans loans to improve my food business. They're truly supportive.
Catherine Uche
Director at Chatheylicious Foods
OUR PARTNERS
Meet Our Partners
We are legally recognised by the Federal Government of Nigeria, regulated by the CBN, insured by NDIC and collaborate with Bankers Committee.
At Multivest Microfinance Bank, we are committed to empowering individuals, entrepreneurs, and businesses with accessible, innovative, and customer-focused financial solutions.
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